Billing procedures with an office visit: This is one of the most common errors in medical billing. Physicians are either billing for an...

Unless I can make this plan happen, it won’t matter. Execution is critical to any business. You can plan, dream, complain, brainstorm,...

Devoted customers need more than a rewards program, says Sandy Rogers, the co-author of Leading Loyalty. Why is customer loyalty...

It is no secret that the medical profession has had its fair share of challenges in recent years. The cost of healthcare, the need for...

I am currently sitting at a bar at a Four Seasons Hotel indulging in my love of ice cream. As I eat way too much sugar, I am watching the...